Vaillant Advice: Training

Who’s up for a personal training session?

So we may not all be able to afford a personal trainer to make us buff in time for summer, but there’s no excuse for being a couch potato when it comes to being work fit and training for the job. Installers can enjoy access to best practice, industry know-how and technical support anytime, anywhere.

So we may not all be able to afford a personal trainer to make us buff in time for summer, but there’s no excuse for being a couch potato when it comes to being work fit and training for the job. Installers can enjoy access to best practice, industry know-how and technical support anytime, anywhere.

The importance of ongoing personal training cannot be underestimated and there are plenty of options open to busy installers who wish to make continuous industry education a priority. Here are five key training factors to think about:

1. Keep one step ahead

Manufacturers are constantly evolving products and innovating to ensure their solutions offer what the consumer wants. The growing popularity of smart controls and renewables are two current prime examples of this. Installers who find the time to keep abreast of new technology will be well placed to help educate the consumer, and, ultimately, increase the potential to upsell at the point of specification.

2. Make a personal training programme

Often pushed for time and under pressure to fulfil consumer demand, installers need to make sure their training needs are not forgotten. It is all too easy to push training to the bottom of a ‘to do’ list. But online learning can be factored into your working day such as when you do your admin and product familiarisation courses take a day at the most.
Plus adopting a ‘blended learning’ approach by combining the convenience of on-line training with practical, hands-on tuition has been proven to be 60% quicker and twice as effective. Installers can take time between jobs or at home and use smart devices to access the latest training at a pace and at a time that suits them.

3. Widen your learning perspective

Getting up to speed with new product innovations is a pre-requisite for any reputable installer, but learning can be taken a step further. Assessing how, for example, smart controls can be specified from a best practice perspective is about gaining a broader view of the controls market and understanding effective specification to educate the end user and increase the potential for sales, and training can provide you with this insight.

4. Learn from your peers

While attending a manufacturers’ training centre remains important for accreditation or learning new skills, installers can also benefit in other ways. Meeting with experts who have helped develop the manufacturer’s latest products and other installers to share advice and best practice can be a real help. Vaillant’s Advance tours across their UK Centres of Excellence does this by bringing local installers together to discuss all the latest heating technologies, debate industry issues and share best business practice. It can even be enjoyable!

5. Happiness is a satisfied customer

Being a swot on the latest and hottest technologies and installation techniques means you’re well placed to offers customers a correctly specified heating and hot water solution. And we all know a happy customer can lead to repeat business, they’re more likely to recommend you to others and there is less likely to be call backs for any grievances.

Why not make a start now and sign up to our free online e-learning courses available to Vaillant Advance members only? Visit http://www.vaillant.co.uk/installers/training-and-e-learning/training/courses/index.en_gb.html for more information.

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